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Refund Policy:

 At, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:

 Definition: 'Return' means an action of giving back the product ordered at Market place by the consumer. The following situations may arise which may cause the action of return of product:

 Full Refund Possible If: 

 You received a defective item;

  • Product(s) delivered do not match your order;
  • Product(s) delivered are past or near to its expiry date (medicines with an expiry date of less than 03 months shall be considered as near expiry);
  • The ordered item(s) is lost or damaged during transit;

Please note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund . Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.

Medical test:

 In case of medical tests, a Refund request may be raised in the following cases:

  1. If the patient has suffered from Hematoma or any prick related injury.
  2. If the report has been challenged and no proper justification.
  3. If the time limit within which a report has to be provided to the patient is breached by 72 (seventy-two) hours and no proper justification.

The customer is required to raise the Refund request with our customer care within 72 (seventy-two) hours from the collection of sample or generation of report or as the case may be.

Upon receiving your Return/Refund request, Retailpharma shall verify the authenticity and the nature of the request. If Retailpharma finds that the request is genuine, it will initiate the Return and Refund process. Retailpharma shall process the refund only once it has received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund.

Refund process shall be completed within 30 (thirty) days from the date of submission of the request for Refund.

How to Request a Refund: 

To request a refund, simply email us your order details, including the reason why you're requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.

If you have any queries, do email us at, we’re here for you! 

Return Policy Exceptions:

Please note that we are unable to offer replacements or exchanges for the following product categories: Injections, Health Monitor &Equipments and Ortho Support. Also, reserves the right to refuse returns (or refunds) for certain products.

The details of the non-returnable products are mentioned below:

Baby Care  :

Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers,  Ear Syringes, Nappy, Wipes and Wipe Warmers, Wet Reminder

Food and Nutrition :

Health Drinks, Health Supplements

Healthcare Devices :

Glucometer Lancet/Strip, Healthcare Devices and Kits, Surgical, Health Monitors

Sexual Wellness :

Condoms, Fertility Kit/Supplement, Lubricants,  Pregnancy Kits